Moore Digital Leads — Moore Solutions LLC
Last Updated: 12/6/25
These Terms & Conditions (“Terms”) govern the services provided by Moore Digital Leads, a division of Moore Solutions LLC (“Company,” “We,” “Us”), to the client (“Client,” “You”). By using our services, tracking numbers, or website, You agree to these Terms.
1. Service Overview
Moore Digital Leads provides inbound lead generation services through call tracking, Google Business Profile optimization, and related digital marketing processes. Leads are delivered through a dedicated tracking number that forwards calls directly to the Client.
The Company does not guarantee lead volume, revenue, booked jobs, or specific business outcomes.
2. Lead Definition
A lead is defined as any inbound call to the assigned tracking phone number with a total call duration of fifteen (15) seconds or longer, including ringing time, live conversations, and voicemails.
Calls under 15 seconds are not billable.
Calls that go to voicemail are billable if total duration is 15 seconds or longer.
Any qualifying call counts as a lead regardless of caller origin, including repeat customers or referrals.
3. Duplicate Calls
Calls from the same phone number within a 24-hour period count as one lead. Only the first qualifying call is billable.
4. Billing & Payment Terms
4.1 Pay-Per-Lead Billing
The Client agrees to pay the Company for each qualified lead.
4.2 Payment Method
The Client authorizes the Company to bill the stored payment method for all fees.
4.3 Billing Cycle
Invoices are generated monthly unless otherwise agreed in writing.
4.4 Payment Due Date
Payment is due immediately upon invoicing. The Company may automatically charge the payment method on file.
4.5 Non-Payment
If payment fails or becomes overdue:
Services may be paused or terminated
Tracking numbers may be disabled or reassigned
All outstanding balances remain owed
All qualified leads delivered before suspension remain billable.
5. Refund Policy
No refunds are issued for valid leads delivered according to Section 2.
Refunds are not provided for:
Missed or unanswered calls
Voicemails
Inability to reach callers
Failure to convert leads
Repeat customers or referrals
Seasonal or market fluctuations
All qualified lead charges are final.
6. Client Responsibilities
The Client agrees to:
Answer incoming calls promptly
Maintain accurate business information
Provide updated contact details
Cooperate with call tracking setup
Comply with all applicable laws
Review invoices and call logs promptly
The Company is not responsible for the Client’s ability to convert leads.
7. Call Tracking & Recording
The Client acknowledges:
Calls may be logged, time-stamped, and recorded
Call data may be used for billing and service improvement
The Client is responsible for complying with applicable call-recording laws
8. Ownership of Tracking Numbers
All tracking numbers remain exclusive property of Moore Digital Leads / Moore Solutions LLC.
Tracking numbers:
May be updated at any time
May be disabled upon cancellation or non-payment
Cannot be transferred or ported unless expressly agreed in writing
9. No Guarantee of Results
The Company does not guarantee:
A specific number of leads
Revenue outcomes
Marketing performance results
Consistent call volume
Lead volume varies based on market conditions and factors outside the Company’s control.
10. Term, Cancellation & Termination
10.1 Term
These Terms remain in effect as long as the Client uses the tracking number or receives leads.
10.2 Cancellation
The Client may cancel at any time via written notice. All qualified leads delivered before cancellation remain billable.
10.3 Termination for Cause
The Company may terminate service immediately for:
Non-payment
Abusive behavior
Fraudulent activity
Misuse of tracking numbers
Violation of these Terms
Tracking numbers may be permanently disabled or reassigned upon termination.
11. Limitation of Liability
To the fullest extent permitted by law, the Company is not liable for:
Missed calls or unreturned calls
Lost revenue or business losses
Service interruptions or technical issues
Any indirect, incidental, or consequential damages
The Client is solely responsible for converting leads.
12. Indemnification
The Client agrees to indemnify and hold harmless Moore Digital Leads / Moore Solutions LLC from claims arising from:
Client business operations
Interactions with callers
Violations of call-recording or consent laws
Use of tracking numbers
13. Data & Privacy
The Company collects and stores call-related information exclusively for delivering services, billing, and operational functions. Information is used only as required to support the Client’s account.
Mobile Information Policy:
Mobile numbers and SMS enrollment information are used only for purposes directly related to service delivery. This information is not provided to outside organizations for marketing or promotional use. Limited access to certain information may be granted to contracted service providers strictly for operational support, such as messaging infrastructure or customer service systems.
SMS opt-in data and messaging consent records are restricted and used solely to operate the messaging program.
The Client is responsible for maintaining appropriate data-handling practices under applicable law.
14. Access to Client Digital Assets
With Client authorization, the Company may access digital assets required for marketing optimization, including:
Google Business Profile
Facebook or Meta Business Suite
Instagram Professional Accounts
Client websites or hosting dashboards
14.1 Scope of Access
The Company may:
Update business information
Upload content
Adjust categories, service areas, or descriptions
Optimize profiles for visibility
Implement tracking tools or forwarding systems
14.2 Client Responsibilities
The Client must:
Provide accurate information
Maintain account ownership
Ensure appropriate permissions are granted
Notify the Company of access or credential changes
14.3 Limitations
The Company is not responsible for:
Pre-existing platform violations
Inaccurate client-provided information
Platform policy changes
Unauthorized access resulting from Client credential sharing
14.4 Access Removal
Upon cancellation:
The Company will remove its access
The Client must revoke any remaining permissions
15. Modifications to Terms
The Company may update or modify these Terms at any time. Continued use of the service constitutes acceptance of the updated Terms.
16. Contact Information
Moore Digital Leads
Moore Solutions LLC
Email: [email protected]
Website: mooredigitalleads.com
17. SMS Messaging Terms
By submitting your phone number on this website or through any Moore Digital Leads form, you authorize us to send SMS messages for:
Lead notifications
Account alerts
Service updates
Marketing content
Message frequency varies.
Message and data rates may apply.
Carriers are not responsible for delayed or undelivered messages.
Opt-Out Instructions
Text STOP at any time to discontinue messages. You will receive a confirmation message.
Rejoining Instructions
To resume receiving messages, submit your number again through any Moore Digital Leads form.
Help Instructions
Reply HELP for assistance or contact [email protected].
Mobile Messaging Privacy Notice
Mobile numbers, SMS enrollment data, and messaging consent records are used exclusively to operate the messaging program. This information is not provided to outside organizations, except infrastructure providers responsible for message delivery.
By submitting any form, you agree to these SMS terms.